Refund policy

At our store, we strive to ensure your satisfaction with every purchase. Please review our return and refund policy for digital products:

Eligibility for Refunds:
Refunds are only offered for defective or incorrectly delivered e-books. Requests must be submitted within 14 days of purchase, accompanied by proof of the issue (e.g., screenshots).

Non-Refundable Items:
Due to the digital nature of e-books, we cannot offer refunds for purchases resulting from a change of mind, accidental purchases, or technical incompatibilities.

Process for Returns:
To initiate a refund, please contact our customer service team at thenextstep30@yahoo.com. Include your order number, details of the issue, and any relevant evidence.

Resolution Timeline:
Once we receive your request, we will review it and respond within 5 business days. Approved refunds will be processed through the original payment method within 7-10 business days.

Technical Support:
If you encounter technical issues with your e-book, please contact us for assistance. In most cases, we can resolve the problem without requiring a refund.

Your trust is important to us. If you have any questions about this policy, please don’t hesitate to reach out.